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SmartScreen and common troubleshooting

A support article covering SmartScreen expectations, installer readiness, and common setup questions.

SmartScreen context

If the public build is unsigned or newly signed, Windows SmartScreen may display extra guidance during installation. The Download page explains this in advance so users understand what they are seeing.

If the installer metadata, checksum, or signature details change, update the central product configuration so the website stays accurate.

Common checks

Confirm that the installer URL is current, the checksum field has been replaced with the published value, and the system meets the listed Windows compatibility requirements. If an issue persists, direct users to support@nexuclean.com.