A fair refund policy for a low-cost lifetime upgrade
The refund policy aims to stay simple, proportionate, and easy to use for an indie software launch.
A simple refund approach
NexuClean Pro is a low-cost indie software purchase, so the refund policy is kept practical and readable. If you purchased Pro and something went wrong, the first step is to contact support so the issue can be reviewed quickly.
When refunds are typically available
Refund requests are generally considered for mistaken purchases, duplicate purchases, billing errors, activation problems that support cannot resolve, or situations where access to the purchased Pro features cannot reasonably be provided.
- Mistaken or duplicate purchases.
- Billing errors.
- Activation or delivery problems that remain unresolved after support review.
- Material mismatch between the purchase description and the delivered access.
Request timing
For a smooth review, contact support within 7 days of purchase. Include the purchase email, the payment method used, and a short description of the problem.
How to request help
Send refund requests to support@nexuclean.com. The aim is to keep the process fair, simple, and proportionate to a low-cost lifetime software offer.